Terms of service

OVERVIEW

This website is operated by Lumiglo. On this website, the terms "we," "our," and "us" refer to Lumiglo. We offer this website, including all information, tools, and services available on it to you, the user, subject to your acceptance of all terms, conditions, policies, and notices stated here.

By visiting this website and/or purchasing one of our products, you engage in our "Service" and agree to be bound by the following terms ("Terms and Conditions of Sale," "Terms and Conditions of Sale and Use," "Terms"), including the additional terms, conditions, and policies referenced here and/or accessible by hyperlink. These Terms and Conditions of Sale and Use apply to all users of this website, including but not limited to users who browse the website, who are vendors, customers, merchants, and/or content contributors.

Please read these Terms and Conditions of Sale and Use carefully before accessing or using our website. By accessing or using any part of this website, you agree to be bound by these Terms and Conditions of Sale and Use. If you do not accept all terms and conditions of this agreement, then you must not access the website or use the services offered on it. If these Terms and Conditions of Sale and Use are deemed an offer, acceptance is expressly limited to these Terms and Conditions of Sale and Use.

All new features and tools that will be added to this store in the future will also be subject to these Terms and Conditions of Sale and Use. You can review the most recent version of the Terms and Conditions of Sale and Use at any time on this page. We reserve the right to update, change, or replace any part of these Terms and Conditions of Sale and Use by posting updates and/or modifications on our website. It is your responsibility to check this page regularly for any changes. Your continued use of or access to the website after the posting of any modification constitutes your acceptance of those modifications.

ARTICLE 1 – TERMS OF USE OF OUR ONLINE STORE

By accepting these Terms and Conditions of Sale and Use, you declare that you have reached the age of majority in your country, state, or province of residence, and that you have given your consent to allow any minor in your care to use this website.

Use of our products for any illegal or unauthorized purpose is prohibited, and you must not, in the course of using the Service, violate the laws of your jurisdiction (including but not limited to copyright laws).

You must not transmit worms, trojans, viruses, or any other code of a destructive nature.

Any violation or breach of these Terms and Conditions of Sale and Use will result in immediate termination of your Services.

ARTICLE 2 – GENERAL TERMS

We reserve the right to refuse access to our services to anyone at any time, for any reason whatsoever.

You understand that your content (excluding your credit card information) may be transferred in unencrypted form, which implies (a) transmissions over various networks; and (b) modifications to comply with and adapt to technical requirements for network or device connections. Credit card information is always encrypted during transmission over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service or use of the Service, or any access to the Service or contact on the website through which the Service is provided, without our prior express written authorization.

The headings used in this agreement are included for your convenience and will not limit or affect these Terms.

ARTICLE 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We are not responsible if the information available on this website is not accurate, complete, or current. The content of this website is provided for informational purposes only and should not be your sole source of information for making decisions without first consulting more accurate, complete, and current sources of information. If you decide to rely on the content presented on this website, you do so at your own risk.

This website may contain certain outdated information. This outdated information, by nature, is not current and is provided for informational purposes only. We reserve the right to modify the content of this website at any time, but we have no obligation to update the information on our website. You agree that it is your responsibility to monitor changes to our website.

ARTICLE 4 – MODIFICATIONS TO THE SERVICE AND PRICES

The prices of our products may be changed without notice.

We reserve the right at any time to modify or discontinue the Service and/or orders (as well as any part or content of the Service) without notice and at any time.

We will not be responsible to you or any other third party for any modification of prices, suspension, or interruption of the Service and/or orders.

As stated in our legal notice, our company is hosted in the United States and our bank account is also located there. Depending on your bank account, your bank may charge you additional currency exchange fees.

ARTICLE 4.1 – STOCK AND AVAILABILITY

Attention: Due to high demand and daily system updates, a product indicated as having limited availability may no longer be available when added to your cart. We therefore recommend that you select an alternative item.

ARTICLE 5 – PRODUCTS OR SERVICES (IF APPLICABLE)

Certain products or services may be exclusively available online on our website. These products or services may be available in limited quantities and may only be returned or exchanged in accordance with our Return Policy.

We have made our best effort to display as clearly as possible the colors and images of our products that appear in our store. We cannot guarantee that the color display on your computer screen will be accurate.

We reserve the right, but are not obligated to do so, to limit the sale of our products or services to any person and in any geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any product or service we offer. All product descriptions and all product prices may be changed at any time without prior notice, at our sole discretion. We reserve the right to stop offering a product at any time. Any offer of service or product presented on this website is void where prohibited by law.

We do not guarantee that the quality of all products, services, information, or any other merchandise that you have obtained or purchased will meet your expectations, nor that any error in the Service will be corrected.

ARTICLE 6 – BILLING ACCURACY AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, reduce or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or from the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. If we modify an order or cancel it, we may attempt to warn you by contacting you at the email address and/or billing address/phone number provided when the order was placed. We reserve the right to limit or prohibit orders that, in our sole judgment, may appear to come from merchants, resellers, or distributors.

You agree to provide accurate, complete, and up-to-date order and account information for all orders placed in our store. You undertake to quickly update your account and other information, including your email address, credit card numbers, and expiration dates, so that we can complete your transactions and contact you if necessary.

For more details, please consult our Return Policy.

ARTICLE 7 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we exercise no monitoring, control, or influence.

You acknowledge and accept that we provide access to such tools "as is" and "as available," without any warranty, representation, or condition of any kind and without any approval. We will have no legal responsibility resulting from or related to the use of these optional third-party tools.

If you use the optional tools offered on the website, you do so at your own risk and discretion, and you should consult the terms under which these tools are offered by the relevant third-party provider(s).

We may also, in the future, offer new services and/or new features on our website (including new tools and new resources). These new features and new services will also be subject to these Terms and Conditions of Sale and Use.

ARTICLE 8 – THIRD-PARTY LINKS

Certain content, products, and services available through our Service may include elements from third parties.

Links from third parties on this website may redirect you to websites of third parties that are not affiliated with us. We are not required to examine or evaluate the content or accuracy of these websites, and we do not guarantee and assume no responsibility for any content, website, product, service, or other element accessible on or from these third-party websites.

We are not responsible for injuries or damages related to the purchase or use of goods, services, resources, content, or any other transaction conducted in connection with these third-party websites. Please read the policies and practices of third parties carefully and ensure that you understand them before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be submitted to those same third parties.

ARTICLE 9 – USER COMMENTS, SUGGESTIONS, AND OTHER PROPOSALS

If, at our request, you submit specific content (for example, to participate in contests), or if, without our request, you send creative ideas, suggestions, proposals, plans, or other elements, whether online, by email, by mail, or otherwise (collectively, "comments"), you grant us the right, at any time and without restriction, to edit, copy, publish, distribute, translate, and otherwise use and in any media any comment you send us. We are not and will not be required to (1) maintain the confidentiality of comments; (2) pay compensation to anyone for any comment provided; (3) respond to comments.

We may, but have no obligation to do so, monitor, modify, or remove content that we deem, at our sole discretion, to be illegal, offensive, threatening, injurious, defamatory, pornographic, obscene, or otherwise objectionable, or that infringes any intellectual property or these Terms and Conditions of Sale and Use.

You agree to write comments that do not violate the rights of third parties, including copyright, trademarks, privacy, personality, or other personal or property rights. You also agree that your comments will not contain illegal, defamatory, offensive, or obscene content, and will not contain computer viruses or other malware that could affect in any way the operation of the Service or any associated website. You cannot use a false email address, pretend to be someone you are not, or attempt to mislead us and/or third parties about the origin of your comments. You are entirely responsible for all comments you post as well as their accuracy. We assume no responsibility and disclaim any liability for any comment you post or that any other third party posts.

ARTICLE 10 – PERSONAL INFORMATION

The submission of your personal information on our store is governed by our Privacy Policy. Click here to view our Privacy Policy.

ARTICLE 11 – ERRORS, INACCURACIES, AND OMISSIONS

It is possible that from time to time there may be information on our website or in the Service that could contain typographical errors, inaccuracies, or omissions that may relate to product descriptions, prices, promotions, offers, product shipping fees, delivery times, and availability. We reserve the right to correct any error, inaccuracy, omission, and to change or update information or cancel orders, if any information in the Service or on any other associated website is inaccurate, at any time and without notice (including after you have placed your order).

We are not required to update, modify, or clarify information in the Service or on any other associated website, including but not limited to price information, except as required by law. No specific date of update or refresh in the Service or on any other associated website should be taken to conclude that information in the Service or on any other associated website has been modified or updated.

ARTICLE 12 – PROHIBITED USES

In addition to the prohibitions set forth in the Terms and Conditions of Sale and Use, you are prohibited from using the website or its content: (a) for illegal purposes; (b) to induce third parties to commit illegal acts or to participate in them; (c) to violate any regional ordinance or any international, federal, provincial, or state law, rule, or regulation; (d) to infringe or violate our intellectual property rights or those of third parties; (e) to harass, abuse, insult, harm, defame, libel, denigrate, intimidate, or discriminate against anyone based on sex, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malware that will or could be used in a way that compromises the functionality or operation of the Service or any other associated website, independent site, or the Internet; (h) to collect or track personal information of others; (i) to spam, phish, hijack a domain, extort information, crawl, explore, or scan the web (or any other resource); (j) for obscene or immoral purposes; or (k) to infringe or circumvent security measures of our Service, any other website, or the Internet. We reserve the right to terminate your use of the Service or any associated website for violating the prohibited uses.

ARTICLE 13 – DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

We do not guarantee or claim in any way that your use of our Service will be uninterrupted, fast, secure, or error-free.

We do not guarantee that results that could be obtained through the use of the Service will be accurate or reliable.

You accept that from time to time we may remove the Service for indefinite periods or cancel the Service at any time without giving you prior notice.

You expressly agree that your use of the Service, or your inability to use it, is at your sole risk. The Service as well as all products and services provided to you through the Service are (except as otherwise expressly stated by us) provided "as is" and "as available" for your use, without representation, without warranties, and without conditions of any kind, express or implied, including all implied warranties of merchantability or merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

Lumiglo, our directors, officers, employees, affiliated companies, agents, contractors, interns, suppliers, service providers, and licensors cannot in any case be held responsible for any injury, loss, claim, or direct, indirect, incidental, punitive, special, or consequential damages of any kind, including but not limited to loss of profits, revenue, savings, data, replacement costs, or any similar damages, whether contractual, tortious (even in case of negligence), strict liability, or otherwise, resulting from your use of any service or product from this Service, or regarding any other claim related in any way to your use of the Service or any product, including but not limited to any error or omission in any content, or any loss or damage of any kind arising from the use of the Service or any content (or product) posted, transmitted, or otherwise made available through the Service, even if you have been warned of the possibility that they may occur. Because certain states or certain jurisdictions do not permit the exclusion or limitation of liability for consequential or incidental damages, our liability will be limited to the maximum extent permitted by law.

ARTICLE 14 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Lumiglo, our parent company, subsidiaries, affiliated companies, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, against any claim or demand, including reasonable attorney fees, made by any third party because of or arising from your violation of these Terms and Conditions of Sale and Use or the documents to which they refer, or your violation of any law or the rights of a third party.

ARTICLE 15 – SEVERABILITY

In the event that any provision of these Terms and Conditions of Sale and Use is deemed illegal, void, or unenforceable, that provision may nevertheless be enforced to the full extent permitted by law, and the non-applicable part shall be deemed severed from these Terms and Conditions of Sale and Use, this severance shall not affect the validity and enforceability of all other remaining provisions.

ARTICLE 16 – TERMINATION

The obligations and responsibilities undertaken by the parties before the termination date will remain in force after the termination of this agreement and for all purposes.

These Terms and Conditions of Sale and Use are effective unless and until they are terminated by either you or us. You may terminate these Terms and Conditions of Sale and Use at any time by notifying us that you no longer wish to use our Services, or when you cease to use our website.

If we determine, in our sole discretion, that you have failed, or if we suspect that you have been unable to comply with the terms of these Terms and Conditions of Sale and Use, we may also terminate this agreement at any time without giving you prior notice and you will remain responsible for all amounts due until the termination date (inclusive), and/or we may refuse you access to our Services (or any part thereof).

ARTICLE 17 – ENTIRE AGREEMENT

Any failure on our part to exercise or enforce any right or provision of these Terms and Conditions of Sale and Use should not constitute a waiver of that right or provision.

These Terms and Conditions of Sale and Use or any other policy or operating rule that we publish on this website or relating to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, and replace all prior and contemporaneous communications, proposals, and agreements, oral or written, between you and us (including but not limited to any prior version of the Terms and Conditions of Sale and Use).

Any ambiguity in the interpretation of these Terms and Conditions of Sale and Use should not be interpreted against the drafting party.

ARTICLE 18 – GOVERNING LAW

These Terms and Conditions of Sale and Use, as well as any other separate agreement through which we provide you with Services, will be governed by and interpreted in accordance with the laws in force in the State of New York, USA.

ARTICLE 19 – MODIFICATIONS TO THE TERMS AND CONDITIONS OF SALE AND USE

You can review the most recent version of the Terms and Conditions of Sale and Use at any time on this page.

We reserve the right, in our sole discretion, to update, modify, or replace any part of these Terms and Conditions of Sale and Use by posting updates and changes on our website. It is your responsibility to visit our website regularly to check for any changes. Your continued use of or access to our website after the posting of any modification to these Terms and Conditions of Sale and Use constitutes your acceptance of these modifications.

ARTICLE 20 – CONTACT INFORMATION

Questions regarding the Terms and Conditions of Sale and Use should be sent to us at contact@lumiglo.us.

ARTICLE 21 – CLAIMS AND REFUNDS

1. Package marked as delivered but not received

In many cases, it is possible to recover a package that was misdelivered. Here are the recommendations we can give you to help locate your shipment:

  1. Obtain your tracking number.
  2. Contact the shipping company or postal operator in charge of your shipment and notify them of the situation.

2. If, unfortunately, you are dealing with a delivered but not received package, this may be due to the following reasons:

  • Your package was received by mistake by another person due to an incorrect or illegible address marked by the sender.
  • Your neighbor or family member received the package on your behalf and forgot to notify you.
  • Sometimes a package not received can be marked as delivered even before its arrival.
  • The package was left near your home (store, kiosk, post office, pickup point).
  • Technical error in the shipping company's tracking system.
  • If the carrier's searches have yielded no results, your package will be declared lost. Prepare a claim for an undelivered package so you can be reimbursed. Processing your complaint may take between 2 and 4 weeks, depending on the carrier.

3. To obtain compensation from the shipping company

You will need to file an official request. Contact the customer service of the logistics provider. Once the delivery company has analyzed your case and assessed the value of the lost package, you will be informed of its decision. If this situation is due to a fault of the carrier, we will reimburse your order. However, if the delivery failure is attributable to the customer, such as in the case of an incorrect delivery address provided, the customer will not be reimbursed.

4. Package refusal

  1. Refund: In the case of delivery refusal following a withdrawal, return shipping fees will be at your expense and automatically deducted from your refund even if the initial shipping fees were free. Your refund will be effective upon receipt of the item at the merchant's warehouse and after verification of its general condition. In the case of package refusal, if the carrier is unable to return the package to us or you are unable to prove the return of the package: 25% of the product price will be deducted from your refund. In case of refusal, it is your duty to notify us of the return tracking number; we do not have automatic access to it.

  2. VAT Refund: Customs fees and VAT are not refundable in case of withdrawal or package refusal.

5. Defective or damaged package

  1. The defect must be on the product, not on the packaging. The defect must compromise the quality of the product, and its use must not be considered as a withdrawal case.
  2. In the case where the assessment confirms a manufacturing defect, the regulations allow the merchant to prioritize the repair or exchange of your product even if you request a refund. If the merchant is unable to perform either of the first two actions, it will refund your purchase. If you want a refund, the merchant has the right to consider your request as a withdrawal and the return will be at the customer's expense.

6. Application of a discount if the product shows signs of use

In case of withdrawal, we reserve the right to discount a portion of the refund proportionally to the damage.

7. You have 45 days to notify us that you have not received your order

Without your claim within this period, the order is considered delivered.

8. Procedure for changing address in the event the customer provided the wrong address

If after placing your order you realize there is an error in your delivery address, please notify us within a maximum of 24 hours following the closure of the order. If this procedure is not followed, we may not be able to modify the delivery address. A wrong delivery address may prevent delivery or result in delivery to a location different from the one desired. We will not be responsible in these cases.

ARTICLE 22 – WARRANTIES

Legal Conformity Warranty (2 Years)

In accordance with the provisions of applicable consumer protection laws, all our products benefit from a legal conformity warranty for a period of 2 years from the delivery date.

This warranty covers any conformity defect existing at the time of product delivery, in particular any malfunction or alteration of the product that would prevent its normal use as defined in the description.

In case of a defect, the customer may request:

  • Repair or replacement of the product,

  • Or, failing that, full or partial refund of the product, under the conditions provided by law.

No proof of defect is required from the customer during the first 12 months following purchase.

Commercial Warranty – Lumiglo Pro (50,000 Hours or 2 Years)

In addition to the legal warranty, we offer a commercial warranty on the Lumiglo Pro mask covering its proper operation for up to 50,000 hours of use, or for 2 years, whichever comes first.

This warranty covers:

  • Manufacturing defects,

  • Internal breakdowns not related to misuse, falls, or impact,

  • A significant decrease in light performance (below original standards).

In case of a problem, the customer must provide:

  • Proof of purchase,

  • Description of the malfunction,

  • If requested, photos or videos of the problem observed.

If the defect is validated by our technical team, we will proceed with replacement with a new product or free repair.

ARTICLE 23 – SATISFACTION GUARANTEED OR 30-DAY MONEY-BACK OFFER

As part of our quality commitment, we offer our customers a "Satisfaction Guaranteed or Money-Back – 30-Day Trial" guarantee on the Lumiglo Pro mask.

✅ How does it work?

The customer has 30 days from the delivery date to try the product freely at home.

If unsatisfied, they can request a full refund of the product without having to provide any justification.

📝 Eligibility Conditions:

The offer is valid only for a first purchase of the Lumiglo Pro mask (excluding accessories or promotional products).

The product must be returned in good working condition and in its original packaging, accompanied by all provided accessories (cables, manual, protective items, etc.).

Use of the product during the trial is authorized, but any physical damage (breakage, impact, major scratches, lens breakage, etc.) may cancel the right to refund.

The offer applies to only one return per household and per order.

Return and Refund:

  • Return shipping fees are at the customer's expense.

  • The return must be made within 35 days of delivery.

  • Once the product is received and inspected, the full refund (excluding initial shipping fees) will be made within 10 business days.

⚠️ Attention:

This "30-day satisfaction guaranteed or money-back" offer is independent of the legal 14-day withdrawal right. After the legal period, only customers who have complied with the above conditions can claim a refund under this commercial warranty.